Fraud Administrator

Preferred work experience:

  • Two or more years of work in a Payments processing company or card network or retail bank or FinTech company as a risk management officer, with specific experience in handling card risk management or fraud monitoring functions.

Knowledge of:

  • Bank and Payment Industry compliance standards and policies, risk management and fraud handling policies and procedures

Education:

  • Associate Degree in Business Administration
  • Related professional certificates/qualifications

Other requirements:

  • Proven written and verbal communication skills and bilingual in Spanish and English
  • Creative and results oriented, with the desire for self-development
  • Ability to work with minimal supervision in a dynamic growing job environment
  • Excellent analytical and problem solving skills

Job Description:

  • Work with the Processor I2C and use their fraud monitoring and control tools to monitor and prevent fraudulent card usage, in accordance with UPI best practice and policies.
  • Develop and maintain an effective fraud monitoring strategy, policies and procedures
  • Fraud Control & Velocity Monitoring using UPI and I2C monitoring tools
  • Review transaction and merchant data to determine fraud activity
  • Contact customers regarding suspect activity
  • Assist with fraud prevention training for staff
  • Work with UPI fraud officials to investigate suspect activity, and provide support to external fraud investigators
  • Complete monthly fraud activity status reports
  • Report all fraud activity to UPI as mandated, using the respective tools and processes.
  • Other related duties as required  

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